It was such an interesting chat today in the L&D Mastermind 2nd Friday natter on Clubhouse. We started off talking about the ‘ROI of Learning’ and we finished off discussing about how to find the higher purpose of compliance training.
If you have never attended anything on clubhouse, it’s an informal (non-video) way of having a great discussion. Our next L&D Mastermind natter is on December 10th at 9am on this link. We will be talking about ‘Reflection: its purpose and value to L&D’.
These are some of the memorable take-aways I have from the natter (prompted by Cat Nelson, who was on fire btw!):
1) Measuring ROI can be a great weapon to use when someone wants training without a purpose – get them to define what they will get out of it and ask lots of questions
2) If you have a clear purpose to be fulfilled by the training it is easier to deliver it
3) The WAY that we train can have a completely different impact even with the SAME purpose
4) The L&D role is evolving and rather than think about L&D strategy we need to be clear about the business strategy so that we help deliver on it
5) Even in compliance training, by digging deeper into the wider purpose you can broaden the impact and gain more buy-in.
6) For ‘cost-centres’ like customer service start to look at the value you bring rather than the cost you incur – this forces you to look at your purpose
If you would like to learn more about how to get deeper into the organisational needs then this blog may also be of interest.