How are we measuring our success?


This blog is a follow up to the webinar of the same name delivered on the 25th of September 2018

In January, as soon a tickets became available for this event, there was a flurry of bookings and so they have poured in throughout the year. This has peaked my interest as to why this was such a popular event.

To find out more we went out a survey attendees and also in parallel a “Deep Dive” survey which addressed a wider look at the challenges in L&D. These were some of the findings:


These results prompted me to phone a number of people to dig deeper and here were some of the issues that were lurking behind the statistics:

In my head I am thinking, what is really going on is that people find evaluation and demonstrating value difficult because they do not do the analysis part well. Some people believe that stakeholder conversations are all they need. I believe we should have a more analytical approach in L&D, getting closer to the business and finding out what is really going on.This is what I would recommend, The Learning Loop Approach.

As part of the consultancy approach, I referred back to another showcase event “The Consultancy Approach” where we had some great conversations about what that might look like.

Finally we discussed what it would look like to have a “learning ecosystem” (phrase stolen from Pedro Valido) and hopefully that discussion is still going on via a message board we created.

If this topic has interested you then please get in touch and/or complete our “Deep Dive” survey to let us know what keeps you awake at night. You can also register your interest for our first Deep Dive event on December 4th in London.

 

AI, eLearning and VR are dead?

A little provocative I know, but for years I have been hearing that face-to-face learning is dead and the simple fact is, that it’s doing well. It’s alive and kicking!

This is borne out by Towards Maturity report “L&D where are we now 2017 -2018” where 4/5 soft skills courses are still delivered face to face. In fact what surprised me was that of the statistics around technology in learning, there were no figures over 35% to say technology has visible benefits. So why the provocative title? Am I biased towards face to face?

The simple answer is no, BUT I recognise the huge value it can bring and the buzz it can create. WE are after all human and there is really nothing that can recreate the excitement and buzz the right face to face intervention can create. What I hate to see is L&D’s rush to the latest fad, thinking that this will:

  • Save money
  • Improve performance
  • Get the results we need

In reality the latest fad, is just that and what I favour is a more pragmatic approach rather than a huge investment in some technology that may not deliver on the hype and promises. That is not to say that we should not use the latest and shiniest.  My concerns are often around investment versus return, especially for the voluntary, public and not-for-profit sectors. Can they really afford to invest in some of the latest when there is no guarantee they will deliver?

So, what am I suggesting? Here are a few things:

  • Analyse the needs carefully so you get an accurate picture of what is required – this will put it into the knowledge, skills and attitudinal learning categories as well as what level of learning (see Blooms taxonomy) – will it need to be in the moment, hard wired or semi-permanent?
  • Look at how to build up the learning, not in a one-time only event (unless that is ok) but maybe overlapping and layering of the learning, interweaving skills and knowledge
  • Choose from the 100 ways to learn and create a blend that will make the learning interesting and engaging. People can then choose one or all of the activities. The activities could, if appropriate build up the learning. See the example below:

Learning about the 5 secrets of Accelerated Learning on the Learning Loop:

  1. Participants read an article in the pre-work a few weeks before in the LNA email, finding out needs and objectives of participants
  2. Participants get to watch a short video summarising the 5 secrets in the last-minute email
  3. On the workshop, there are posters and resources on the 5 secrets around the room
  4. During the game – there will always be a question to “Describe the 5 secrets of Accelerated Learning” – which is a higher level of learning than “List the 5 Secrets of Accelerated Learning”
  5. One group does a teach back to help everyone remember what the 5 Secrets are and how to apply them

Back to the title then…. AI, eLearning, VR, and face to face are not dead. They are, as is face-to-face, simply some of the tools that you can keep in your toolbox so that you can choose the most appropriate method. Just as these days PowerPoint has been overdone, lets not overdo the new ones. If we mix up the tools we use, then we create a variety for the learners that will keep them engaged. What are your thoughts?

To educate, learn or train? That is the question!

Should we in L&D be focussed on improving job performance and hence all learning is focussed on that or should we be looking for people to be inspired to learn more and be more self-directed?

I spent some time in July writing my book, “How not to waste your money on training” and during the week I had a few philosophical moments. One was about the difference between education, training and learning. I often speak to L&D professionals about the difference between a training needs analysis and a learning needs analysis. How the former always leads to training whereas the latter leads to something broader than just training; it could be learning in many different forms.

In a similar way I was thinking about how my degree in chemical engineering and fuel technology was a good education. It prepared me for the world of work and also began a lifelong desire to learn more. When I moved from engineering to IT training with IBM we were called “instructors” and I worked in the IBM Education Centre in St. John’s Wood. Was what people received when they came to us there, an education? I am not so sure. I would hope the delegates were more prepared for their world of work and that they were inspired to learn more. But how broad was that inspiration? Did they become self-motivated learners keen to go beyond the traditional training course to further develop themselves?

This leads me to the present day; my title changed from instructor to trainer to L&D professional/facilitator. How do I define though whether I am educating, training or helping people to learn?

A few years after I gained my Certificate in Training Practice, I began working with trainers, delivering the CIPD Certificate in Training Practice, then the Certificate in Learning and Development Practice. Through my accelerated learning programmes, I further worked with L&D professionals to help them learn more about an approach that has been taking shape over many years. An approach that helps me focus on organisational needs as well as learner requirements. Programmes that took 8 months of weekly 4 hour sessions, were delivered in 8 one day sessions moving to a well-known learning provider. Now I deliver a 6-week programme, which includes a 2 day workshop and I cannot possibly ‘cover’ all I used to.

Leading by example and walking-the -talk have been driving forces in our organisation “How to Accelerate Learning”. Facilitation is practiced and runs like an invisible thread through the programmes. Inspiring resources and innovative ways of learning through gamification, create a different feel to the programme, leaving many people “inspired” – their words not ours. Even hardened trainers with years of experience under their belts talk of how different it feels.

This has not always been a deliberate intention, but a on occasions, a happy and accidental one. One that we persist with because of the results we achieve and the feedback we get. We put effort into:

  • Drilling deeper into needs to see if learning is the appropriate course of action
  • Delivering learning via a blend of activities not just training
  • Helping people to gain confidence in stepping out of their comfort zone – to experience new ways to help people learn
  • Using unusual materials and resources to inspire a different approach
  • Following up the learning so it is not just a one-time event

So, I don’t feel like it is training in the traditional sense; not like when I was a VM Instructor. Nor do I feel that it is just learning because of the feedback we get. So are we educating and is that now the remit of L&D?

 

Kirkpatrick – should we be sulking about it?

I have had no issue with the Kirkpatrick model, as it has always made sense to me. Just recently I have been challenged to reconsider my position. Last week running the Learning Loop, one of the participants said they have started to use Will Thalheimers’ Learning Transfer Evaluation Model, which made me curious about what that model had to offer, that was different to Kirkpatricks.

This week I read a blog from Work Learning Research  saying how levels 3 and 4 of Kirkpatrick are misunderstood by most L&D people, that they use learner reactions as if they were valid level 3 and 4 measures. The blog got me ruffled a bit, particularly because the survey results:

1) use a sample size of TWO for vendors

2) there is no visible link with those 250 surveyed and whether they are actually even measuring at levels 3 or 4 (if they are not, then could they know the answer to the question?)

This makes any conclusions, drawn from the research, in my opinion tenuous to say the least.

What made me curious enough to look at Will Thalheimers’ model was any suggestion that it had something new to offer. What I did like was the focus on learning transfer, but then I thought – shouldn’t the focus be on performance? Will has a lot to say and criticise the Kirkpatrick model for, but I am looking for a deeper and better way to do evaluation. What I would like to offer is a deeper explanation of Kirkpatrick’s model and I hope you will make up your own mind how you might apply it.

“Begin with the end in mind” said Steven Covey. I agree wholeheartedly. If you do a thorough analysis, engage with stakeholders and line managers about the outcomes (in performance) required, then evaluation should be straight-forward. But please note if the analysis part is skipped over or done on a superficial level, THE EVALUATION WILL BE DIFFICULT WHICHEVER MODEL YOU USE.

  1. Level 1 – learner reactions – still an important part of seeing if you have had sufficient engagement and struck the right chord with the objectives (Business focused and learner-centred according to the 5 Secrets of Accelerated Learning.
  2. Level 2 – learning achieved – did they learn what they were supposed to and have they met those objectives? This is important to know for L&D and their line managers
  3. Level 3 – impact on performance – this is what is then observed on the job and in my opinion should not be L&D’s sole remit. If they have analysed the needs correctly and determined the correct outcomes, the line managers should be engaged enough to help imbed the learning as well as measure performance improvements.
  4. Level 4 – impact on the business- if the stakeholders have been engaged and the outcomes are focused on the business, the stakeholders will be interested in measuring the business impact.

Here are some ways in which you could do evaluate at different levels of Kirkpatrick. Let me know what you  think – I will be curious to hear your reactions!

In the graphic below I have overlaid Kirkpatrick model onto Will Thalheimers’ model.

Evaluation methods answers

 

 

Getting beyond the orange juice….

When a stakeholder asks you to  do something, can you distinguish between what they want and what they need? Does it make any difference?

I think it does (otherwise “What’s the point of this blog?” you might ask)

Let us illustrate this with an example. Someone says they would like a glass of orange juice, but is it really what they need? Digging deeper and understanding their situation, you discover they need their thirst quenching. Once we understand that is the real need, it then opens up the possible solutions:

  • A cup of tea
  • A glass of water
  • A cool beer
  • An apple juice

So in a business context I am sure that you can see the parallels. If you drill down into peoples (and the organisations) needs then not only do you bring a solution that is fit for purpose, you also open up the number of solutions available. You also avoid expensive mistakes, whereby leaping into solution mode too quickly, you miss the real point of what is going on.

So how do you find out the needs rather than the desires to “wants”?

It really is not that complicated….. get curious, ask questions, don’t assume they actually know the answer, no matter how convincing they are.

Every month our loyal subscribers get a free resource and in the past they have received:

  • A stakeholder analysis informational  video
  • A stakeholder analysis question sheet

Both of which would help greatly in determining the real needs. If you would like to receive resources like this every month then please subscribe. Depending on whether you are an L&D professional (includes consultants) or manager, you will get different and appropriate resources.

Would love to hear your thoughts on this topic!

I am enough

This blog is for anyone who has ever suffered from or is suffering from imposter syndrome, or thinks they are over it and yet at times something seeps through to imply otherwise.

I was prompted to draw this graphic after something I said last week and further inspired to write this blog after the person I said it to (Perry Timms) blogged an excellent blog entitled “Enough”.

We were in Warszawa (I have to write it this way, I am Polish after all and was accidentally born in the UK) and I was just about to open the Elearning Fusion Conference, when I explained to Perry the reason I had brought some postcards as give aways: I was not enough.

“Of course you are, you will be awesome” replied Perry (bless him!)

But would I be enough? Was I experienced enough? Was my message pertinent enough for the audience? Would there be enough interaction? Would there be enough content?

Let me tell you a little about myself and for those of you who know me, you will know that this is not me bragging (honest):

  • I have a degree in Chemical Engineering and Fuel Technology
  • I was trained to be a VM instructor in the late 80’s in IBM
  • I have 15 years experience in the soft skills learning arena (and a CIPD qualification)
  • 9 years a business owner
  • Published author
  • Regular blogger
  • Nearly 5000 followers on LinkedIn, 2500+ on Twitter and 2000+ subscribers to our monthly free resources

So the question I ask myself, is knowing all of this and that I was invited to open the conference with a 45 minute workshop in front of a large audience “Why am I not enough?” The simple answer is that “I am”, but let us unpack it further:

  • I am enough because of the life I have lived and the experiences I have had
  • I am enough because others see the gold in me that I see in others
  • I am enough because I am imperfect and willing to learn
  • I am enough because I am unique and my voice is not any other persons voice
  • I am enough not because I have earned it, but because I exist in the world
  • I am enough, just like each and every one of us is enough

And yet…… having worked though my imposter syndrome on many occasions, this creeps up. Does it keep me real? Stop me from getting too big for my boots? Serve any useful purpose? Maybe?

All I know, is what I say to many people who suffer from the same syndrome, from time to time: you are awesome…. talented…. unique…. amazing…. and have something unique to contribute, regardless of your situation. I truly believe this deep in my core and so if I can believe this for others, I have to believe this for me:

“I AM ENOUGH”

….. enough said!

For anyone wanting to know how the workshop went you can follow this link

 

Don’t throw the baby out with the bathwater (Baby=Learning Styles Bathwater=Learning)

 Health Warning: This blog post may cause agitation as I will be mentioning Learning Styles

I do not think there is anyone left on the planet who does not know that we no longer use learning styles to design learning for specific individuals attending learning events. Just in case you have been away here is a link you might want to follow before reading on.

Most days there is something posted about it and there are many videos saying that people learning in their preferred learning style DO NOT learn any better than in any other style. The important thing is that the learning is delivered in an appropriate way; based on the subject matter and whether it is knowledge, skills or behaviours we are trying to change.

So the other day I had a little insight and this is where it came from. At a meeting of Trainer Talk Local in Leeds we talked about Learning Styles and how they had fallen out of favour….. I reminisced with the group how I used to use them a lot in my early career and how it impacted my practice.

When I became a soft skills trainer I bought a trainer styles questionnaire booklet and completed it. Low and behold my preferred training delivery style was also my preferred learning style! This really made me think as I potentially was missing out some valuable learning. Was there enough theory in my design and delivery? Were learners given enough time to reflect on their learning and realise what they had learnt or was I simply immersing them in “doing” with lots of practical hints and tips?

Just to let you know my preferred style was Pragmatist, closely followed by Activist and then low scores on Reflector and Theorist.

Filling out the learning style questionnaire had alerted me to how I prefer to learn, not how I learn best. In discovering my bias in delivery, I thought about how to learn best according to David Kolb and that was to go around the whole of the learning cycle:

  • Have an experience
  • Reflect on it
  • Make sense of it (though theories and models)
  • Experimenting and applying it

If you are aware of your bias (buzz word of the year btw) towards any part of the cycle, you can as a learner, make more effort to experience other parts of the cycle. If you are a trainer or facilitator it will help inform you during your design and delivery, which parts you are likely to skip over or not spend as much time on because it is not your preference.

So lovely L&D folks out there, don’t throw the baby out with the bath water! Being aware of your preferences or bias can help improve your practice and therefore help others to learn better.

Some things to do may be:

  • Find out your learning style preference
  • Make an action plan for yourself to broaden the ways you learn
  • Always do a check in your design that there is a balance of activities, covering the whole learning cycle

So anyone else want to add anything?

 

How do you in L&D respond faster to business demands?

There is more and more pressure on L&D to do more with less. So do you struggle to keep up with the demands of the business? Do you wonder how to prioritise all the things you have been tasked to do and wonder how you will actually design things that are more than just fit for purpose?

If you have answered “yes” to any of these questions you will probably be feeling pressured right now, so here are a few things you can do to help:

 

The 5 secrets to successful meetings

Here are Krys’s 5 Secrets of Accelerated Learning

Many of you may have already come across the “5 secrets of Accelerated Learning”, which we have expanded upon and discussed at length. But do you know the 5 secrets to successful meetings?

This may look like cheating or a little bit cheeky, but actually these 5 secrets of accelerated learning* are equally applicable to running great meetings. Let’s just double check that shall we?

*I shall be swapping the word “Learner” to “Participant”

 

Now here are the 5 Secrets to Successful Meetings – can you spot the differences?

 

  • Business focussed and participant centred – If the meeting is about what the business needs, as well as what the participants are interested in then surely this will engage the participants? In order for you to know what the business needs and the participants are interested in, you will need to understand what the business is currently focussed on and what is challenging the participants (speak to them all?)
  • Be a facilitator – Make the meeting flow and make it interactive. Facilitate means to “make easy”, so think of all the ways you can make it easy for the participants to engage. Make it inclusive and led my the participants instead of driven by you.
  • The participants come in all shapes and sizes so ensure there is variety in terms of pitch, pace and tone as well as activities. Think of all the different things you can include in a meeting: brainstorm, discussion, presentation, group activity, search and discovery. There are lots and lots of different ways to liven up meetings!
  • The environment – make it conducive to openness and honesty. Think about the physical environment – is it stimulating but not distracting? Which room layout will work best? Create a social environment where it is easy for people to feel part of the group and included. Get them interacting and collaborating (this may be affected by the room layout). Also think about the emotional environment – how are you going to make people feel safe and brave enough to make suggestions, especially if they break the mould?
  • The brain – understand how the brain works so that you can maximise the efforts and avoid people getting bored or distracted. A simple thing to do is to change pace, pitch or tone every 20 minutes. Nothing drastic, but maybe get them reflecting following a discussion or an activity.

There are  lots more things I could say about these 5 secrets but this is a good starting point and hopefully useful!

As Good As It Gets …….

One of my favourite films is the 1998 film starring Jack Nicholson, Helen Hunt and Greg Kinnear.  It’s a charming story about a grumpy man who falls in love and reluctantly changes to endear himself to his new love. The title was what initially drew me to the film, it sounded somewhat pessimistic but I thought it might be a good comedy, with an angle (especially with Jack Nicholson headlining!) This, as you can see is also the title of this blog, so will it be pessimistic? I hope it’s going to be the opposite, let’s see…..

I started writing this on holiday. For the first time ever, I have taken a months holiday with hubby and we have been traveling New Zealand, somewhere I have always wanted to visit. Our eldest son Alex, is on a working visa for a year and we thought it too rude not to visit, so here we are. The trip has been planned for months and I have dreamt about seeing the sights and visiting this magical place.

It’s no mean feat to carve out a month when you run a growing consultancy. Team prepped to step in and up, ailing parents warned “no shenanigans” and youngest son, not accompanying us, as he is on a work placement, told to “take care” …. Nothing was going to spoil the holiday of a lifetime!

After a days travel we landed in Perth and spent 4 days with family, before being reunited with our eldest. It had been 9 months since we last saw him, so the reunion was emotional and welcome.

Just hours after our reunion, we rushed Alex via ambulance to the nearest emergency department, where they treated him for anaphylaxis. His 4th to date and a mystery as to the cause. The next week, we had two more visits to hospital as the symptoms ebbed and flowed. It left us all feeling quite anxious and stressed.

Reassuring words from a doctor in Auckland encouraged us not to change our travel plans and so the holiday took on an upward beat. Fabulous views and amazing experiences put us back on track for this perfect holiday.

Then a phone call from my dad, distressed that he was stuck in Rochdale town centre with no money, threw us off track again. The truth was he was in respite care, as an infection had caused his dementia to descend into a spiral of confusion. Phone calls to my mum and brother, broadened the picture and what had been happening. Life does not stop happening while you are on holiday! The shine started to rub off the holiday of a lifetime…..

So why am I sharing this with you? To say “Woe is me?” – not at all. What I learned from this is applicable to everyone who works and has a private life that sometimes overshadows what they do for a living.

We sometimes have a picture of the perfect weekend, holiday, life, relationship and when things don’t go according to plan it takes the wind out of our sails and somehow the experience is diminished. What I felt was disappointment, that I could not even have a month off without demands on my time or support. What I then decided was that if this is “as good as it gets” I would squeeze every drop of enjoyment from it, so that on my return I am as ready and rested to get back to real life. I would selfishly pursue each magical experience to recharge my batteries, for the battering life gives us all.

So it wasn’t perfect, life never is. There were many magical moments, lots of recharging…. Now I am ready to get back to life, because if this is as good as it gets, you need to find all that magic to keep you going!

Just in case you were starting to feeling the slightest bit sorry for me, let’s put an end to that and insert a couple of gratuitously gorgeous holiday snaps! #loveNZ

 

 

 

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